Frequently Asked Questions (FAQs)
Q: Who is The Best Pricer?
The Best Pricer is your trusted online destination for comparing and purchasing top-quality outdoor furniture at competitive prices. We are dedicated to simplifying your search for durable, stylish pieces for your patio, deck, or garden.
Q: What makes The Best Pricer different?
We focus on value, quality, and transparency. We aggregate prices and details from various trusted retailers, ensuring you find the best value without compromising quality. We also offer dedicated U.S.-based customer support.
Q: What kind of customer support do you provide?
Our U.S.-based customer care team is available via email and phone to assist you—no frustrating bots or long wait times.
Shipping & Delivery
Q: Where do you ship?
We currently ship exclusively within the United States.
Q: Is shipping free?
Yes! We offer free standard shipping on all orders, with no minimum purchase required.
Q: How long will it take to receive my order?
Orders are typically processed within 1–3 business days (Monday to Friday).
- Transit Time: 3–4 business days (Monday to Friday)
- Total Delivery Time: Approximately 4–7 business days (Monday to Friday)
Q: How do I track my order?
You will receive a shipping confirmation email with a tracking number that becomes active within 48 hours. You can also use our "Track Your Order" page.
Q: Can I change my shipping address after ordering?
Please contact us within 24 hours to update your address. Once an order has entered processing or has been shipped, changes cannot be made.
Q: What happens if my furniture arrives damaged or incomplete?
Please report damages or missing items within 48 hours of delivery and include photographs. We will promptly investigate and work with the supplier to arrange a replacement or refund.
Returns & Refunds
Q: What is your return policy?
We offer a 30-business-day (Monday to Friday) return window for items that are unused, in new condition, and in their original packaging.
Q: How do I initiate a return?
Email us at contact@thebestpricer.com with your order number, the reason for the return, and photos if the item is damaged or defective.
Q: Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is deemed defective or incorrect upon arrival.
Q: Are there items that cannot be returned?
Yes. Gift cards, discounted sale items (unless defective), personalized or custom-ordered pieces, and used or assembled products are not eligible for return.
Q: How long does a refund take?
Refunds are processed within 10 business days (Monday to Friday) of receiving the returned item at the warehouse and will be credited to your original payment method.
Q: Do you charge a restocking fee?
No, we do not charge any restocking fees.
Q: Can I exchange an item?
Yes. To facilitate an exchange, please initiate a return for the original item and place a new order for the desired product.
Payment & Security
Q: What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, Discover, Diners Club, JCB, Elo, and Union Pay, as well as digital options like Shop Pay, Apple Pay, and Google Pay.
Q: Is my payment information safe?
Yes. All payments are encrypted via PCI DSS Level 1 compliant gateways and secured with the latest SSL technology for your protection.
Q: Can I cancel my order after payment?
Orders can be canceled within 24 hours of placement by contacting us directly. After this window, the order may already be in processing or shipping.
Q: What if my payment is declined?
We will notify you immediately. We may hold or cancel your order pending verification, and we encourage you to try a different payment method or contact your bank.
Contact Us
Address: 17 Oceanview Ave, Apt 3, Valley Stream NY 11581, United States
Email: contact@thebestpricer.com.
Phone: +1 934 202 5455
Business Hours: Monday - Friday (9:00 AM to 5:00 PM)
EIN Number: 33-2522354